Online tools such as speedtest.net will let you know the capacity for you connection, but there is another factor, latency, that is more important when dealing with remote desktops.

Latency is how long it takes data to get from your computer to our server and back again. If this value is too high, you may notice things like typing and mouse clicks taking a long time to register with the server. If you are getting Request Timeouts using this method, you may not be able to access the server at all.

The following instructions will take you through the process of running this test.


PING TEST INSTRUCTIONS

Please make sure this test is done on your local machine, not from within the remote server.

Here are the instructions for doing a ping test to our server. Please do this next time you notice the server being slow and it will let you know if it’s the server or your local internet connection.

1.   Press Win+R, or search for Run in the start menu
2.   In the Run window, type "cmd" and hit enter
3.   Type or copy "ping zimbra.secure-iss.com -t" without the quotes and hit enter
4.   Let this run for about 30 seconds, then press Ctrl-C to stop it

If any of the lines say ‘Request Timed Out’ then it’s a problem with your internet connection and you’ll definitely notice issues with the server.

If you look at the value after the "time=" part of the line, this shows how long it’s taking data to travel over the network. If this is higher than 100, you’ll start to notice lag on the server. This also suggests there may be an issue with your local internet connection.

If the "time=" number is lower than 100, it could be an issue with the resources on the remote server and we can look into other issues.